Expert Contact Centre & UCaaS Training, Onsite and Online

Specialist Contact Centre
& UCaaS Training, Since 1997.

TTS  ·  Est. 1997

Expert, hands-on training for agents, supervisors and administrators on every major UCaaS and CCaaS platform, delivered on-site or online, bespoke to your organisation.

1997Established
10+Platforms Covered
100%Bespoke Programmes
Free Training Needs Assessment Call 01442 890699 View All Training
0 Years of Expertise
0 Typical Enquiry Response
0 Platforms We Cover
0 Bespoke Programmes
Trusted By

Trusted Across the Public & Private Sector

From the NHS to financial services, TTS trains the teams that keep contact centres running.

NHS & Healthcare Central Government Local Government Financial Services Transport & Infrastructure Housing Associations Retail Private Sector Enterprises
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Every session is tailored to exactly how your team uses the platform, not a generic walkthrough on a demo system.

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We get under the bonnet of your configuration, so supervisors leave with reporting and tools they'll actually use day to day.

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Whatever your platform, every cohort trains on your real environment and workflows, never a template.

What We Deliver

Every Type of Training Your Team Needs

From end user coaching to advanced administration, we cover every role, every level, every need.

Create Training

Bespoke contact centre training content and materials created specifically for your platform, your team roles and your organisation's unique configuration. SCORM-compatible content available.

Online Contact Centre Training

Live, expert-led online contact centre training with full interaction, never pre-recorded. Flexible scheduling that works around your team anywhere in the UK or internationally.

Online & Onsite Training

Blended contact centre training combining live online sessions with expert hands-on onsite training at your premises, the most effective approach for complex platform rollouts.

Train the Trainer

Build internal training capability for your contact centre. We equip your own trainers with specialist knowledge, bespoke materials and the confidence to deliver ongoing training independently.

Super User Development

Develop in-house contact centre champions who drive platform adoption, support colleagues, reduce support tickets and maximise ROI on your UCaaS or CCaaS technology investment.

Technical Administration Training

In-depth technical administration training for contact centre platform administrators, covering routing configuration, IVR, reporting, user management, system setup and platform-specific administration tools.

Contact Centre Agent Training

Practical, role-specific contact centre agent training covering call handling, omnichannel tools, platform features, customer experience best practice and performance management. Bespoke to your platform and contact centre environment.

Contact Centre Supervisor Training

Expert supervisor training for contact centre team leaders, covering live monitoring, real-time reporting, workforce management, escalation handling, coaching tools and team performance management.

UAT Testing Support

Expert UAT testing support for contact centre platform deployments, validating workflows, routing configurations, IVR flows and real-world scenarios before your go-live date. Reduces risk and accelerates deployment confidence.
The Hard Truth About LMS

Why Expert-Led Training
Beats LMS Every Time

LMS platforms are expensive, generic and largely ignored. The data is clear, and so is the alternative.

Low
Typical LMS
completion rates
Generic e-learning
Fades
Knowledge retention from
e-learning after a week
Without live reinforcement
Sticks
Knowledge retention with
expert-led live training
TTS's approach
£££
LMS platform cost
before anyone is trained
Licence + setup fees
❌ The LMS Problem
✗
Your team trains on a demo system

Generic content built for everyone means it's built for no one. Your agents never see their actual screens, their actual routing, their real workflows.

✗
No one is there when it goes wrong

E-learning can't answer a question, correct a mistake in real time, or adapt when your configuration is different to the training scenario.

✗
Completion rates tell the story

Industry average LMS completion: 15%. That means 85 out of every 100 people you're paying to train never finish the course. You're paying for ignorance.

✗
The platform changes, the LMS doesn't

Every update to your NICE CXone, Avaya or Teams platform makes your LMS content out of date. Someone has to update it. That costs money, again.

✅ The TTS Difference
✓
Trained on your actual live system

Every TTS programme is built around your exact platform configuration. Your agents learn on the screens they'll use tomorrow morning, not a demo version.

✓
A real expert in the room, or online

Live, interactive delivery means questions get answered immediately. Mistakes get corrected in real time. Understanding is confirmed before the session ends.

✓
Day one competence, not day thirty

After a TTS programme, agents can handle calls, supervisors can run reports and admins can configure the system, from day one. Not after weeks of self-paced modules.

✓
One investment, lasting results

No annual licence fees. No content refresh costs. No platform contracts. One clear investment in your people that delivers measurable operational improvement.

Get Your Free Training Needs Assessment

No obligation · Bespoke proposal within 24 hours · Specialist since 1997

New & In High Demand

AI Readiness Training
for Contact Centres

Every major platform your team uses, NICE CXone, Avaya, Genesys, Microsoft Teams, now has AI built in. Agents and supervisors are being handed powerful AI tools with no training on how to use them. That's where TTS comes in.

We deliver practical, hands-on AI readiness training that shows your people exactly how to use AI-assisted tools in their daily workflow. Not theory. Not slides. Live training on your actual AI configuration.

Enquire About AI Training
🤖
Microsoft Copilot
Teams Copilot, Copilot for Contact Centre, agent assist, summarisation, real-time suggestions.
✦
NICE CXone AI
Enlighten AI, AI-powered routing, agent coaching tools and supervisor intelligence features.
⚡
Genesys AI
Agent Assist, predictive routing, AI-powered WEM and knowledge management in Genesys Cloud.
🧠
Enterprise AI Adoption
Organisation-wide AI readiness, from agent AI literacy to executive AI strategy workshops.
💬
Claude AI & ChatGPT
Practical prompting, AI-assisted workflows, responsible AI use for contact centre professionals.
📊
AI Analytics & Reporting
Training supervisors to interpret AI-generated insights, dashboards and performance recommendations.
Training Hub

All Major Platforms. One Expert Provider.

Specialist training across every leading UCaaS and CCaaS platform, bespoke, practical, and delivered by experts who know your system inside out.

TTS specialist delivering expert NICE CXone Mpower training for contact centre agents and supervisors, onsite and online UK delivery

NiCE CXone Mpower Training

Specialist NICE CXone Mpower training provider. Expert-led training for contact centre agents, supervisors and administrators, covering CXone routing, reporting, WEM, dashboards and platform administration. Bespoke onsite or online delivery.

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TTS expert delivering bespoke Avaya Experience Platform training onsite, agents, supervisors and administrators across enterprise and NHS

Avaya Training

Specialist Avaya training covering Avaya Experience Platform (AEP), Avaya Aura, Avaya Cloud Office and Avaya IX Contact Centre, for agents, supervisors and administrators. Deep expertise across enterprise, NHS and public sector. Onsite or online.

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Expert 8x8 UCaaS and contact centre training session, bespoke onsite and online delivery for enterprise and public sector teams

8×8 Training

Expert 8×8 training for agents, supervisors and administrators, covering 8×8 Contact Centre, 8×8 Work, analytics, admin portal and platform configuration. Fully bespoke onsite or online training tailored to your exact 8×8 setup.

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Microsoft Teams training for enterprise contact centre teams, Teams Phone, Teams CC and Copilot training delivered by TTS specialists

Microsoft Teams Training

Specialist Microsoft Teams training for enterprise, NHS and public sector. Covering Teams Phone, Teams Rooms, Teams Contact Centre, Microsoft Copilot and Teams admin. Expert onsite and online delivery for end users, supervisors and administrators.

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Specialist Mitel contact centre and UC training for NHS, local government and enterprise, onsite and online delivery across the UK

Mitel Training

Specialist Mitel training covering MiCloud Connect, MiContact Centre and MiVoice Business, for end users, supervisors and administrators. Deep expertise supporting NHS Trusts, local government and enterprise on complex Mitel deployments.

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RingCentral RingEX and RingCentral Contact Centre training, bespoke expert-led delivery for agents, supervisors and administrators

RingCentral RingEX Training

Expert RingCentral RingEX and RingCentral Contact Centre (RingCX) training, for end users, supervisors and administrators. Covering RingEX, RingCX, Analytics and Admin Portal. Bespoke onsite or online, tailored to your configuration.

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Zoom Workplace and Zoom Contact Centre training, expert TTS delivery for agents, supervisors and administrators onsite or online

Zoom Workplace Training

Expert Zoom Workplace training covering Zoom Phone, Zoom Meetings, Zoom Contact Centre and Zoom Webinars, for end users, supervisors and administrators. Practical, hands-on and bespoke to your organisation's exact Zoom configuration.

Request Training
✦
AI COPILOT & CLAUDE AI
AI Copilot & Claude AI Training

Future-ready AI training for enterprise teams. Microsoft Copilot, Claude AI and enterprise AI adoption programmes, helping your organisation lead in the AI era.

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Genesys Cloud CX training for contact centre agents, supervisors and WEM administrators, UK expert onsite and online delivery

Genesys Cloud CX Training

Expert Genesys Cloud CX training for contact centre agents, supervisors, WEM teams and administrators. Covering omnichannel routing, Genesys AI, Workforce Engagement Management, reporting and Genesys Cloud administration. Specialist UK onsite and online delivery.

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Cisco Webex and Webex Contact Centre training, specialist bespoke delivery for enterprise teams onsite and online across the UK

Cisco Webex Training

Specialist Cisco Webex and Webex Contact Centre training for enterprise teams. Expert-led training covering Webex Calling, Webex Contact Centre, Webex CCAI, Cisco collaboration and platform administration. 100% bespoke onsite or online delivery.

Request Training
+
More Platforms

Amazon Connect, Five9, Talkdesk, Dialpad, Vonage and many more. If it's your platform, we can train it.

Ask About Your Platform
Why Choose TTS

A Specialist
Telecoms Training Partner

We've been doing this since 1997. Not as a side business, but as our entire focus. When your team needs training, we're the people who know it best.

Specialist Experience Since 1997

Founded in 1997, TTS has been training enterprise, NHS and public sector teams on telecoms platforms ever since.

100% Bespoke Programmes

Every programme is built from scratch around your platform, your team, your workflows. We never deliver one-size-fits-all.

UK-Wide & International Delivery

Online or onsite, anywhere in the UK and internationally. Multi-site rollouts. No geographic restrictions.

Experience Across NHS & Government

From NHS Trusts to central and local government, TTS understands public sector procurement and compliance.

1997
Specialist Since
10+
Platforms Covered
24hr
Typical Enquiry Response
100%
Bespoke, Never Generic
The Platform Adoption Gap

Most organisations pay for a world-class contact centre platform. Most teams only ever scratch the surface of what it can do.

No structured training
Low
Features actually used
Generic / LMS training
Partial
Still leaves gaps
TTS Expert-Led Training
High
Platform capability realised
Every unused feature is wasted licence spend. TTS training closes the gap, on your live system, with your team, from day one.
The TTS Learning Method, Refined Since 1997

Why real people learning from real experts, in real environments, outperforms every digital alternative. Every time.

Live System. Real Context.

Your agents don't train on a demo version. They train on your actual platform, your exact configuration, your real workflows. Competence forms in context. That's why it sticks.

The Why, Not Just the How

A 30-year expert doesn't just show people which buttons to press. They explain why the system works the way it does. Agents who understand the logic outperform those who follow steps, every time.

Mistakes Fixed in the Room

An algorithm can't tell when someone hasn't understood. A human expert can. Errors are caught and corrected the moment they happen, not reinforced for weeks by a module that can't adapt.

Confidence as the Measure

We don't finish because the clock says so. We finish when every person in the room (agent, supervisor or administrator) can do their job independently and confidently. That's the only metric that matters.

Experience the TTS Method: Request a Free Assessment
Simple & Straightforward

How Working With TTS Works

From first contact to fully trained team, most organisations are up and running within 2 weeks.

01

You Enquire

Fill in the form, call 01442 890699 or WhatsApp TTS. Tell us your platform, your team size and what you need. Takes 2 minutes.

02

Discovery Call

A TTS training specialist calls you, usually within 24 hours. We learn about your specific setup, your team's experience levels and your exact goals.

03

Bespoke Programme Built

We build a training programme specifically for your platform configuration, your team roles and your organisation. Not a template. Yours.

04

Expert Delivery

Your TTS specialist delivers, onsite at your premises or live online. Your team leave fully competent, confident and ready to perform from day one.

Most programmes delivered within 2 weeks of enquiry
No obligation until you approve the proposal
Fully bespoke, never off-the-shelf
Get in Touch

Ready to Transform
Your Team's Training?

Tell us about your training requirement and we'll come back with a fully tailored proposal. No obligation. Usually within 24 hours.

Call Us Directly
01442 890699

UK-wide & international delivery from Buckinghamshire.
Trusted by organisations across the NHS, central and local government, financial services and private enterprise, UK-wide and internationally.

Request a Free Training Needs Assessment
Tell us your platform and team size, we'll respond with a fully bespoke proposal within 24 hours. No obligation, no sales pressure.
Thank You! Enquiry Received.

The TTS team will review your enquiry and be in touch within 24 hours with a bespoke proposal.

For urgent requirements, call our team directly on
01442 890699

Your enquiry goes directly to our training team at [email protected]. We'll respond within 24 hours.

The TTS Difference

A Specialist Contact Centre & UCaaS Training Provider

Whether you need NICE CXone training, Avaya training, Microsoft Teams training or Genesys Cloud CX training, delivered onsite at your premises or live online. TTS has the expertise, the experience and the track record. Every programme is built from scratch around your platform, your people and your goals.

Onsite Contact Centre Training

Expert trainers travel to your premises anywhere in the UK or internationally. We train your team on your live system, in your environment, not a generic demo. Available for all platforms including NICE CXone, Avaya, Microsoft Teams, Genesys and more.

Online Contact Centre Training

Live, interactive online training sessions, never pre-recorded. Our specialists deliver real-time training via your chosen platform. Accessible from anywhere in the world with no travel cost or disruption. Equally effective as onsite delivery.

NHS & Public Sector Training

Experienced with NHS Trusts, central government and local authorities. Deep understanding of public sector procurement, compliance requirements and the specific platforms used across healthcare and government.

AI Copilot Training for Contact Centres

Specialist AI readiness training for contact centre teams in 2026. Covering Microsoft Copilot, NICE CXone AI (Enlighten), Genesys AI Agent Assist, Avaya AI and enterprise-wide AI adoption. Practical training on your actual AI configuration.

Frequently Asked Questions

TTS delivers expert contact centre and UCaaS training across all major platforms including NICE CXone, Avaya, 8x8, Microsoft Teams, Genesys, RingCentral, Mitel, Zoom Workplace, Cisco Webex and Microsoft Copilot. We train agents, supervisors, team leaders, administrators and technical teams.

TTS delivers contact centre training across the whole of the UK, onsite at your location or live online for remote teams. We are based in Buckinghamshire and have delivered training nationwide across the NHS, central and local government, and private sector enterprises.

Call TTS directly on 01442 890699, WhatsApp TTS, or complete the enquiry form on our website. We respond within 24 hours and provide a fully tailored proposal at no obligation.

TTS has specialist contact centre training experience going back to 1997. We are platform experts, not generalist trainers, and every programme is tailored to your specific system, workflows and team roles. We deliver onsite, online or both.

Yes. Every TTS training programme is bespoke, built around your platform, your configuration, your team roles and your go-live timeline. We do not deliver off-the-shelf training. All content is tailored to your organisation.

Yes. TTS now delivers specialist Microsoft Copilot training for contact centres, covering Copilot for Service, AI agent assist, supervisor tools, admin configuration and change management. This is one of the fastest-growing training requirements in the UK contact centre market.

Still have a question? Speak to a TTS training specialist.

📞 01442 890699 💬 WhatsApp TTS