01442 890699 sales@telecomtraining.co.uk
UK-Wide On-Site & Remote Training Delivery
01442 890699 sales@telecomtraining.co.uk
UK's #1 Specialist Telecoms Training Provider

Expert Training That Transforms How Your Team Communicates.

30 years of specialist CX, UC & contact centre training — deployed on-site to your team, on any platform. Now including AI Copilot & Claude AI for businesses ready to get ahead.

Call 01442 890699 Free Quote
30+
Years Experience
10+
Platforms
500+
Teams Trained
UK
Wide Delivery
Platforms We Train
NICE CXoneAvaya8×8 MitelMicrosoft TeamsRingCentral ZoomAgile UC3 ✦ AI Copilot✦ Claude AI
Book Training Now
Ready to book? Get a bespoke quote within 24 hours.
01442 890699 Email Enquiry

Trusted Training Partner to Leading UK Organisations

Vodafone
Avaya
8×8
Mitel
Wavenet
Digital Space
FourNet
Training Hub

Every Major Platform.
One Expert Provider.

From established contact centre platforms to the latest AI tools — specialist trainers, bespoke delivery, real adoption.

NICE CXone

End-to-end NICE CXone training for agents, team leaders, supervisors & administrators. Workforce management, omnichannel routing & go-live support included.

Enquire Now
Avaya

Specialist Avaya & Avaya Infinity training across all user levels — agents, supervisors and full system administrators, on-site or online.

Enquire Now
8x8

Expert 8×8 training tailored for contact centres and unified communications environments — all roles, all levels, on your schedule.

Enquire Now
Microsoft Teams

Teams telephony & contact centre training for enterprise — adoption-focused, hands-on, and tailored to your configuration and rollout stage.

Enquire Now
Mitel

Mitel platform training on-site or online — all roles from end-user to system administrator, tailored to your specific version and setup.

Enquire Now
RingCentral

Flexible RingCentral training on-site or remote, tailored to your team's workflows and business requirements across all user roles.

Enquire Now
Zoom

Zoom Workplace & contact centre training — helping teams unlock the full platform with confidence, in the environment they actually work in.

Enquire Now
Agile UC3

One of the very few UK providers with deep, hands-on Agile UC3 expertise. Your team is in safe, experienced hands with TTS.

Enquire Now
Bespoke Training CUSTOM

Platform not listed? Unique requirements? We design and deliver bespoke programmes precisely matched to your system, your team and your outcomes.

Enquire Now
New in 2025

The Future of Work Is AI. Is Your Team Ready?

We've launched specialist AI training for the tools reshaping how businesses operate. Practical, hands-on, delivered by experts who understand both the technology and your real-world context.

Real-world workflows — not just product demos
Tailored to your roles, sector & objectives
On-site UK-wide or remote delivery
Productivity & ROI focused outcomes
30 years of expert training delivery behind every session
Book AI Training Get Course Info
✦ New Platform
Microsoft AI Copilot
Helping teams master Copilot across Microsoft 365 — boosting productivity, automating workflows and getting genuine ROI from your Microsoft investment. Role-specific, practical and measurable.
✦ New Platform
Claude AI
Practical Claude training for business users — from prompt engineering to workflow integration. Helping your team use AI confidently, effectively and safely in their everyday work.
Bespoke
Enterprise AI Adoption
Rolling out AI tools across your organisation? We design and deliver comprehensive adoption programmes at scale — so your people actually use what you've invested in.
Why TTS

Three Decades of Expertise. Zero Compromise.

Founded in 1997, TTS has been the go-to training partner for enterprise telecoms teams across the UK. We change how your teams operate — not just teach them software.

We Come to You
On-site delivery anywhere in the UK. Your systems, your environment, your team — zero disruption to operations.
Fully Bespoke Programmes
Every programme tailored to your platform version, your team's roles and your specific business outcomes.
Trusted by Market Leaders
Official training partner to Mitel, Wavenet, Avaya, 8×8, Vodafone, Digital Space and FourNet.
All Roles. All Levels.
End-users, agents, team leaders, supervisors and system administrators — all trained comprehensively.
0
Years Est.
0
Platforms
0
Partners
0
% Bespoke
"Empowering businesses with cutting-edge telecom training, one call at a time."
— TTS Mission Since 1997
Call Now Get a Quote
What We Deliver

Training for Every Role,
Every Level & Every Need.

End-User Training

Practical, hands-on training for day-to-day users. We focus on confidence and efficiency — not feature walkthroughs forgotten by Monday.

Contact Centre Training

Role-specific training for agents, team leaders and supervisors. Queues, routing, wallboards, reporting — everything your team needs to excel.

Administrator Training

Deep-dive admin & configuration training for system owners and IT teams — managing and maintaining platforms with full confidence.

Train the Trainer

Empower internal champions to cascade knowledge across the business. Ideal for large-scale rollouts and ongoing adoption programmes.

Remote & Online Delivery

Live virtual sessions with the same quality as on-site. Perfect for dispersed and hybrid teams — no travel, same impact.

Bespoke Course Design

Custom programmes precisely matched to your configuration, your workflows and your outcomes. Your training, your way.

Client Feedback

Trusted by Teams Across the UK

★★★★★
"TTS delivered NICE CXone training for our entire contact centre team. The trainer's knowledge was outstanding and agents were confident on the system within a day."
Sarah M.
Contact Centre Manager, Financial Services
★★★★★
"We've used TTS for multiple Avaya rollouts across different sites. Every time the training is perfectly tailored, the trainer is phenomenal and adoption rates are exceptional."
James P.
IT Director, NHS Trust
★★★★★
"Brilliant AI Copilot training — practical, engaging and genuinely relevant to our daily workflows. Our team uses it daily now. Can't recommend TTS highly enough."
Claire T.
Operations Director, Professional Services
Simple Process

From Enquiry to Expert Training
in 4 Simple Steps

1

Get in Touch

Call 01442 890699 or email your enquiry. A real person responds within hours — no automated queues.

2

Discovery Call

We learn your platform, team size, roles and objectives. Quick, focused, no-obligation.

3

Bespoke Proposal

A tailored proposal — clear objectives, format, timeline and investment — within 24 hours.

4

Training Delivered

Our expert trainer comes to you (or trains online) and delivers high-impact training that sticks.

Get in Touch

Let's Talk Training.
We're Ready When You Are.

Whether you have a brief or just want to explore what's possible — pick up the phone or send a message. We respond fast and deliver the best.

Call Us Direct
01442 890699
Email Enquiries
sales@telecomtraining.co.uk
Based In
Buckinghamshire, UK
Response Time
Within 24 Hours

Request a Training Quote

Fill in the form and we'll respond within 24 hours.

Your details are kept private. We respond within 24 hours.

Official Training Partner To

Mitel
Wavenet
Digital Space
8×8
Vodafone
Avaya
FourNet
Email Us 01442 890699