1. Who We Are
Telecom Training Solutions ("TTS", "we", "us", "our") is a specialist telecoms and contact centre training company based in Buckinghamshire, UK. We provide UCaaS and CCaaS training services to enterprise, NHS and public sector organisations across the UK and internationally.
You can contact us at: sales@telecomtraining.co.uk or by calling 01442 890699.
2. What Data We Collect
We may collect the following personal data when you interact with our website or contact us:
- Name and job title
- Organisation name and address
- Email address and telephone number
- Information submitted via our contact form
- Training feedback and assessment data
- Technical data such as IP address, browser type and pages visited
3. How We Use Your Data
We use your personal data for the following purposes:
- To respond to your enquiries and provide training services
- To send information about training programmes you have requested
- To issue training feedback forms and certificates
- To improve our website and services
- To comply with legal obligations
We will never sell your personal data to third parties or use it for unsolicited marketing without your consent.
4. Legal Basis for Processing
We process your personal data under the following lawful bases as defined by UK GDPR:
- Contract: Where processing is necessary to deliver training services you have requested
- Legitimate interests: To respond to enquiries and improve our services
- Legal obligation: Where required by law
- Consent: Where you have explicitly agreed to receive marketing communications
5. Contact Form
Our website contact form is powered by Web3Forms. When you submit the contact form, your data (name, email, message) is transmitted securely to us via the Web3Forms service. Web3Forms does not store your data permanently. Please refer to Web3Forms' privacy policy for further information.
6. Data Retention
We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. Enquiry data is typically retained for 2 years. Training records may be retained for up to 7 years for business and legal purposes.
7. Your Rights
Under UK GDPR, you have the following rights regarding your personal data:
- The right to access your data
- The right to correct inaccurate data
- The right to request deletion of your data
- The right to object to processing
- The right to data portability
- The right to withdraw consent at any time
To exercise any of these rights, please contact us at sales@telecomtraining.co.uk.
8. Cookies
Our website uses cookies to improve your experience. Please see our Cookie Policy for full details of the cookies we use and how to manage them.
9. Third Party Services
Our website uses the following third-party services which may process your data:
- Google Analytics: Website traffic analysis
- Cloudflare: Website security and performance
- Google Fonts & Font Awesome: Typography and icons
- Web3Forms: Contact form processing
10. Security
We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss or disclosure. Our website is served over HTTPS with SSL encryption provided by Cloudflare.
11. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify significant changes by updating the date at the top of this page. We encourage you to review this page periodically.
12. Contact & Complaints
If you have any questions about this Privacy Policy or how we handle your data, please contact us at sales@telecomtraining.co.uk or call 01442 890699.
If you are unhappy with how we have handled your data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.